GDPR

We are aware that you may have concerns over disclosing information about yourself to us.

This page explains, amongst other things, what information we collect about you on this website, and through other systems we have in place and the reasons for this.

North East Arts Touring (NEAT) takes its responsibility towards data protection very seriously and will always adhere to the General Data Protection Regulation (GDPR)

NEAT is registered with the Information Commissioner’s Office.

Our mission is to develop and support a thriving network of voluntary promoters, enabling them to promote high quality professional theatre and dance performances and community cinema screenings in rural venues.

Our ethos is completely audience-focused and our promoters fully understand the make-up of their communities. A recent survey confirms our satisfied customer base and our audiences recognise NEAT as excellent value for money.

In 1985, NEAT identified a service gap and became an organisation focused on providing affordable small-scale theatre and dance performances for local audiences in rural communities across the North East.

In 2010, NEAT became a Registered Charity and Company Limited by Guarantee.

Our community cinema scheme was launched in 2013 and our five sets of mobile cinema equipment enables rural communities to screen films via our trained volunteer promoters.

In 2015, NEAT launched a Young Promoter Scheme in partnership with Aberdeen International Youth Festival with financial support from Youth Arts Collective North East. The scheme empowers young people to become active event promoters in their community whilst also learning transferable skills in event and arts management.

NEAT is also committed to ensuring that young audiences have access to high quality theatre experiences and work closely with schools and our volunteer promoters to programme suitable work for young audiences.

NEAT is governed by a team of committed non-executive directors and the day-to-day running of the organisation is professionally executed by a small team of dedicated staff.

This policy was last updated on May 25 2018 and will be reviewed in June 2019

Newsletter and Mailing List

If you sign up to our Mailing List / Newsletter you will be required to provide the following information

  • First Name
  • Last Name
  • Email Address
  • Postcode

We will use this information to

  • send you regular updates about NEAT events and developments
  • improve the service we provide

We will not share personal information with third parties; however, we may share/use anonymised data for statistical reasons.

We will retain your data until you decide to unsubscribe from our Mailing List.

You can view MailChimps privacy policy by clicking here

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk. We will aim to respond within 21 days.

Online Ticketing

We offer online tickets via TicketSource.

During your transaction, you can view their

  • Customer Purchase Policy
  • Privacy Policy

During your booking, you will have to provide the following information

  • Name
  • Address
  • Email address
  • Telephone number
  • Your payment details

You will also have the option to provide further information.

North East Arts Touring only have access to the following information

  • Your name
  • Your address
  • Your email
  • Your telephone (if provided)
  • Your declaration that you would like to receive future details about NEAT events (if ticked)
  • Your purchase history
  • If you make a donation during your purchase

We do not have access to your payment details.

We will only keep your data for as long as is legally required.

We may use your data to improve our service or contact you regarding any issues concerning the event. If you have opted to be kept informed we may contact you about future events and developments.

We will not share your personal information with third parties; however, we may share/use anonymised data for statistical or development reasons.

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk We will aim to respond within 21 days.

Paper Tickets

The only personal information we require when you purchase a paper ticket for an event is your postcode.

We do not require your house name or number.

We use this information to map the distances that audiences travel to see a NEAT show and to identify areas where we have little or no provision, this will help us to recruit further venues to ensure that events are accessible to everyone who live in the north east.

We offer concession and under 16 prices, this will be marked on your ticket and stump, whilst this information cannot identify you personally it is used to calculate box office income.

In order to save money and to reduce the use of paper tickets if you buy your ticket at the door you may not be issued with a ticket but the above information will be collected on a Door Ticket Form.

If an event is sold out a venue may introduce a ticket waiting list, any personal information collected by the venue is not shared with us.

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk. We will aim to respond within 21 days.

Social Media

When you follow us on Social Media your account will be visible to us and we will only have access to the information you allow under your account settings.

We will monitor our social media activity via analytics and may use anonymised data for statistical reasons when seeking funding, reporting to funders or for organisational development.

North East Arts Touring uses analytics to monitor website traffic in order to improve the service we provide.

We will not share your information with third parties.

Your personal details will only remain visible to us whilst you continue to interact with our social media platforms. We do not hold any other records of your personal data regarding social media usage.

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk  We will aim to respond within 21 days.

Feedback, Surveys and Competitions

Occasionally North East Arts Touring may provide feedback forms at events or circulate online surveys to collect statistical information regarding our audience.

This information may require personal information or it may be anonymous demographic information.

We will use this information for development reasons such as identifying the need for the service we provide, highlighting the social impact of our work or as statistical data in a funding application.

North East Arts Touring will not use information that can identify an individual without prior consent, we may use anonymised data.

We will not share personal information with any other organisations, companies or individuals.

The information you provide will only be retained for a reasonable period or for as long as funders or legal requirements stipulate.

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk  We will aim to respond within 21 days.

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern North East Arts Touring’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘North East Arts Touring’ or ‘NEAT’  or ‘us’ or ‘we’ refers to the owner of the website whose registered office is North East Arts Touring, Woodend Barn, Banchory, Aberdeenshire, AB31 5QA. Our company registration number is 380002 and our charity number is SC041764. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties to help us to improve our service.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Google Analytics

If you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of your visit.

We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies

This is the Cookie Policy for www.neatshows.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us by email

Correspondence

If you correspond with us via post or electronically your personal data and content will be kept confidential.

We will only share your personal data if there’s a reasonable need to do so in order to respond or to deal with the issue.

All paper and electronic correspondence will be deleted upon closure, unless there’s a legal or binding need to keep the information for a specific period.

Any correspondence received in support of the organisation may be kept and used as supporting evidence as part of funding applications. If we receive uninvited correspondence in support of our work we will assume that permission is granted for us to use that information positively to advance our work.   

If you think your information is incorrect or would like to know what information we hold about you please contact us via email look@neatshows.org.uk.  We will aim to respond within 21 days.

Personal Data

You are entitled to view, amend, or delete the personal information that we hold.

Email your request to our data protection officer Emyr Bell  

We will aim to respond within 21 days.